Overall
Matt Miloszewski, Eastern Region Sales Manager: It’s focused on print, but we are not tied to any specific print vertical. We are completely agnostic to what type of ink applying to what type of substrate. That makes us attractive to companies doing digital and offset, or wide format. We can even get into screen printing and embroidery and apparel. If you have more than one print option, it makes us attractive. It’s very capable, flexible and dynamic in scope with respect to the functionality and features it offers. When a company is introduced to us out of the gate one of the first things they notice is how intuitive the interface is and easy to use it is, and how it’s laid out.
Pricing
User: With PrintIQ we're able to make simplified products that are easy for the users to go in and choose. But on the back end, it's pulling all those items and calculating the labor and all of those things. It’s telling production how to get there, and how much it's costing you. I can set up customer pricing in the most insane ways. You can do it on the graphical interface, but I've been using spreadsheet CSVs in the background to set it all up because I can copy and paste them and just tweak them a little bit. And I can set up per sheet price breaks, I can set up square foot price breaks.
Online Customer Interaction
User: We wanted a way for customers to be able to order stuff online a lot easier, rather than just calling up or emailing us things for a quote, and PrintIQ's going to allow us to put that on our website, basically use those same simplified products, and the customer can go in and basically build what they want and see a quote right there, live on the screen as they choose it. And we can set that up customer-specific as well, and the customer can log in and do the same thing. If a customer wants to pay with a credit card, we're able to now email them an invoice and they can pay for it themselves rather than calling us with a credit card number. They can set up a credit card that's held on file through PrintIQ and it will bill them there and pass all that info on to Zero (accounting software). All the invoices are going to live on PrintIQ, and that's where you look them up, but it's going to pass all that over to Zero however often you want it to. We'll probably do it at the end of each day.
Matt M: Part of our core solution is a customer portal, and the print company can set up a user and the customer can log into that to grab pricing, look up the status of orders, make payments online, and grab new pricing. Pricing can vary depending on customer. Non existing customers (guests) can grab pricing too. This functionality is put into iFrame. We can also integrate with other web-to-print systems like Chile, XM Pie, OnPrintShop.
Inventory
User: As we print things, you can either choose if they're managed or not managed. If you manage it, it will pick that stock out of inventory as you're printing on it. And if it's a roll it's going to pick out, you tell it how much waste each printer uses and it pulls off that waste and how much you printed from inventory.
Job Tracking
User: In PrintIQ, you enter a quote, and once that quote gets accepted, it moves itself into production. And each production person's going to log in and take ownership, and you can see where it is every step of the way, all the way until it gets delivered or shipped out. PrintIQ also has integrated shipping with FedEx and UPS, and so then you'll be able to track it straight from there and bill them the charges from that.
Integration
User: It's as automatic as you want it to be. It passes all the info over to Zero so that that can also be tracked through Zero if need be. But you can get very detailed reports out of PrintIQ for all that stuff. I think at the end of each day, we're probably just going to have our accounting office, or person, export all of the approved invoices at the end of the day, and then those will just go straight into Zero.
Reports
Matt M: The reporting tool we’ve embedded in printIQ is Izenda, which has a very graphic interface. If want to create a custom report, you can drop down to identify all the tables in the database, the data elements in each table, arrange the columns and summaries and everything you want, however you want it. It’s intuitive and easy to use. We do training on that. We power them to write their own report.
Tech Support
User: Michigan is my main tech support. They've been really good and responsive. Every once in a while you have to talk to somebody in Australia. Honestly, it's worked great for me because I have a daughter and I've been working after she goes to sleep, so that's when they're all in the office. So, when I have a problem and I'm working at 9:00 at night, they answer me right away, whereas that doesn't happen with the people in Michigan.
Cost
User: We were around 120,000 for printIQ, and then you have your monthly hosting fee maintenance that goes along with that.
Matt M: Two ways we price it – an upfront model and a subscription model. Depending on size of business, the requirements and the number of users, we can be 50k to 300k initially for upfront. For subscription pricing, it’s a stipend like $1000 a month to $2500 or more. Typically larger businesses will do the upfront pricing, because the savings for support and updates are significant. Over a long term, the upfront saves money.